ORDER DELIVERY CUSTOMER CHARTER AND WARRANTY INFORMATION

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CUSTOMER CHARTER ORDERs DELIVERY WARRANTY INFORMATION & 14 day money back gaurantee

GREAT AMPS DELIVERED WHEN WE SAY THEY WILL BE AND SUPPORTED LIKE WE WOULD LIKE TO BE TREATED. FAST, INTELLIGENTLY, AND FAIR

CUSTOMER CHARTER

A promise from me to deliver what we say and when we promise it. A promise to handle your enquiry, issue, support request with speed, intelligence and ethics. We promise to be upfront and honest about issues or delays if they occur.

We can not deliver this unless we believe in this ethos in the first place, we do. We also expect this from customers in return. If this comes across as personnel it is.

ORDERS & CANCALATIONS

A) Orders placed online and paid with Credit Card PayPal or Wire TT direct to bank.

B) We promise that we really mean build & shipping Amplifiers within 2 working weeks of order. If for any circumstance we will inform you immediately with reason and offer solutions. WE wont leave you with no communication for months.

C) If you cancel the order prior to shipping we will refund in full minus fees. PayPal and Credit Card companies don’t now refund fees in the region of 3% this will be deducted from the refund A 10% restocking fee for all non Nord products and no delivery refund.

DELIVER

A) We promise that we really mean build & shipping Amplifiers within 2 working weeks of order. If for any circumstance we can not deliver we will inform you immediately with reason and offer solutions. WE wont leave you with no communication for months.

B) We deliver Worldwide either by UPS DPD or FedEX, Delivery time UK Next Day US 1-2days EU 2-3 Day ROW 5-7 Day

C) Tracking mail will be sent via Parcel2Go our courier booking service please check spam folder if mail not received. You will also receive confirmation from us that the order has shipped.

2 YEAR WARRANTY

A) All Nord products are warrented for all parts and labour for 2 years.

B) We will answer your support communication as a matter of priority over all others.

C) We can diagnose and ship replacement modules in order to facilitate efficent and speedy repair of your amplifier. If you prefer the amp can be shipped back to Nord we aim to repair amp within 2 days.

D) We will pay for or refund the return cost for faulty products in the first year, You will be responsible for return cost in the years 2-5 .

14 DAY RETURN

A) We provide a 14 day money back guarantee. We will refund the original amount paid on all Nord branded products including delivery fees.

B) You will be responsible to pay for return to Nord. PayPal and Credit Card companies don’t now refund fees in the region of 3% this will be deducted from the refund A 10% restocking fee for all non Nord products and no delivery refund.

C) Product must be in perfect condition as delivered.

Payment processors no longer refund fees. Fees will not be refunded on canceled orders.

Numbers Speak For Themselves!

0 +

Amplifiers Supplied

100 %

Returns per Year

0 %

Amps Shipped Within 2 Week Promise

All panels have a super smooth finish no rough edges. Corners have hidden internal joints (yellow outline) with far greater rigidity. The top and bottom of the heat sinks are covered by the panels with smooth cut outs for the warm air to escape resulting in no rough edge of the heat sink are exposed The rear panel is rigid with no flex when you plug cables in and out with oily smoothness which result in a nicer feel due to the horizontal casework in red, they feel solid. No ringing top panels!

The normal case is good but these take our amps to another level. It would be a shame to have all this sonic capability in a what is a price point case no matter how good.

In short they are worth every penny to those that want something nice to feel, look at, own and feel proud of with out going over the top to a hewn out of solid Aerospace billet of Aluminium case costing over £1000 alone.
We will add some further panel finish shots shortly as well as professional images to portrait the extra quality.
We love them, hope you do also.